Cindy Lorenzo, M.Sc.
About Cindy Lorenzo, M.Sc.
Cindy Lorenzo, M.Sc., is a Speech Recognition Engineer specializing in Voice AI, currently employed at Dialpad since 2018. She has a background in data mining and natural language processing, with previous experience at BlackBerry and Research In Motion.
Current Role at Dialpad
Cindy Lorenzo currently serves as a Speech Recognition Engineer in the Voice AI department at Dialpad. She has held this position since 2018, contributing to advancements in speech recognition technology. Her role involves developing and optimizing algorithms that enhance the accuracy and efficiency of voice recognition systems.
Previous Experience at Dialpad
Before her current role, Cindy worked at Dialpad as a Natural Language Processing Engineer in the Voice AI sector from 2017 to 2018. In this capacity, she focused on improving natural language understanding capabilities, which are essential for effective voice interaction in applications.
Experience at BlackBerry
Cindy Lorenzo worked at BlackBerry for a total of five years, from 2012 to 2017. She held two positions: Data Mining Analyst in Advanced Analytics and Voice of the Customer, and Data Mining Specialist in the Quality Centre of Excellence. Her work involved analyzing customer data to derive insights that informed product development and customer experience strategies.
Educational Background
Cindy earned her Master of Science (M.Sc.) degree in Electronic Commerce from Dalhousie University, studying from 2007 to 2010. She also holds a Bachelor of Commerce degree in Business Management with a specialization in Entrepreneurship from De La Salle University. Her educational background provides a strong foundation for her work in technology and analytics.
Early Career at Research In Motion
Cindy began her career at Research In Motion, where she held multiple roles from 2009 to 2010. She worked as a Process Coordinator in the Handheld Project Management Office and as an Analyst in Analysis and Reporting for Accessories Operations and Fulfillment. These positions allowed her to gain experience in project management and data analysis.