Danny Gunter
About Danny Gunter
Danny Gunter serves as the Chief Customer Officer at Dialpad, bringing extensive experience from his previous roles at RingCentral and Avaya. He holds a Six Sigma Black Belt certification and has a strong background in quality management, operations leadership, and customer service strategy.
Current Role at Dialpad
Danny Gunter serves as the Chief Customer Officer at Dialpad, a position he has held since 2022. In this role, he is responsible for overseeing customer experience and ensuring that the company's services meet client needs. His leadership focuses on enhancing customer satisfaction and driving engagement through effective service delivery.
Previous Experience at RingCentral
Before joining Dialpad, Danny Gunter worked at RingCentral as the Senior Vice President of Global Services for four months in 2022. He previously held the position of Vice President of Professional Services at RingCentral from 2017 to 2021, where he contributed to the development and execution of service strategies aimed at improving customer outcomes.
Career at Avaya
Danny Gunter has an extensive history with Avaya, where he held multiple leadership roles. He served as Vice President of Critical Accounts Program and Corporate Quality from 2014 to 2016, and as Senior Director in the same program from 2012 to 2014. His tenure at Avaya also included roles such as Director of Operations and Vice President/General Manager of Avaya Service Delivery, showcasing his expertise in service management and operational excellence.
Educational Background
Danny Gunter holds a Bachelor of Science degree in Applied Physics from Angelo State University, which he completed from 1992 to 1996. He also earned a Master of Business Administration (MBA) in General Management from The University of Texas at Arlington, studying from 1999 to 2001. His educational background supports his extensive experience in management and technical roles.
Certifications and Specializations
Danny Gunter holds a Six Sigma Black Belt certification, indicating his advanced skills in quality management and process improvement. His expertise includes developing self-service applications, remote monitoring, and service management strategy development. He has also led initiatives in workflow automation and capacity improvements, demonstrating his commitment to operational efficiency.