Donny Chai
About Donny Chai
Donny Chai is a Senior Sales Engineer at Dialpad, with a diverse background in sales engineering and consulting across various companies in New Zealand and Japan. He holds multiple degrees, including an MBA, and possesses expertise in API integrations and customer relationship management.
Current Role at Dialpad
Donny Chai serves as a Senior Sales Engineer at Dialpad, a position he has held since 2022. In this role, he focuses on delivering product demonstrations and conducting workshops to enhance customer understanding and engagement. He develops business cases and strategies that align with customer needs and the company's objectives. His responsibilities also include maintaining strong customer and client relationship management, ensuring effective consultations.
Previous Experience in Sales Engineering
Prior to joining Dialpad, Donny Chai worked at 8x8 as a Solutions Consultant and Sales Engineer from 2019 to 2022. His role involved providing technical solutions and support to clients. Before that, he was employed at Spark New Zealand as a Voice & Collaboration Consultant and Contact Centre Solution Specialist from 2017 to 2019, where he specialized in contact center solutions.
Background in Business Analysis and Workforce Planning
Donny Chai has experience as a Business Analyst at Pyrios from 2016 to 2017. He also worked at AA Insurance Ltd in Workforce Planning from 2012 to 2014. These roles contributed to his understanding of operational efficiency and strategic planning within organizations.
Educational Qualifications
Donny Chai holds a Master of Business Administration (M.B.A.) from the University of Auckland Graduate School of Management, which he completed in 2015. He also earned a Post Graduate Diploma in Business Administration from The University of Auckland in 2014. Additionally, he studied Human Resource Management at Temple University of Japan, obtaining a Certificate in 2009. His academic background includes a Bachelor of Commerce with a focus on Operations Management and Marketing from The University of Auckland, completed in 2003.
Expertise in API Integrations
Donny Chai possesses expertise in API integrations, particularly with Salesforce and Dynamics, as well as other on-premises third-party applications. His technical skills enable him to address complex integration challenges and provide tailored solutions for clients.