Edvert Jones Dela Cruz
About Edvert Jones Dela Cruz
Edvert Jones Dela Cruz is a Customer Success Manager at Dialpad, where he has worked since 2022. He has previous experience in customer service and retention roles at TELUS International Philippines and SYKES Philippines.
Work at Dialpad
Edvert Jones Dela Cruz currently serves as a Customer Success Manager at Dialpad, a position he has held since 2023. Prior to this role, he worked as a Customer Outcome Manager at the same company starting in 2022. In his capacity at Dialpad, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients.
Previous Experience at TELUS International Philippines
Before joining Dialpad, Edvert worked at TELUS International Philippines as a Customer Retention Representative from 2017 to 2021. During his four years at TELUS, he was responsible for managing customer relationships and implementing strategies to retain clients in Taguig, National Capital Region, Philippines.
Experience at SYKES Philippines
Edvert began his career in customer service at SYKES Philippines, where he worked as a Customer Service Specialist for eight months from 2016 to 2017. In this role, he developed foundational skills in customer support and service delivery.
Education and Expertise
Edvert Jones Dela Cruz earned a Bachelor of Science degree in Industrial Engineering from the University of Santo Tomas, where he studied from 2013 to 2016. His educational background provides him with a strong analytical foundation, which he applies in his customer success roles.