Eric Szafran
About Eric Szafran
Eric Szafran serves as the Senior Vice President of Customer Success at Dialpad, a position he has held since 2022. He has extensive experience in customer success roles, including previous positions at Oracle Corp and RingCentral.
Current Role at Dialpad
Eric Szafran serves as the Senior Vice President of Customer Success at Dialpad. He has held this position since 2022, contributing to the company's focus on enhancing customer experience and support. His role involves overseeing customer success strategies and initiatives to ensure client satisfaction and retention. Szafran operates from Denver, Colorado, where he applies his extensive experience in customer service management.
Previous Experience at Oracle Corp
Eric Szafran has a significant history with Oracle Corp, where he worked in various capacities from 1998 to 2009. He began as an Account Executive in Advanced Customer Services, serving in this role for four years. He then advanced to Regional Manager, a position he held for three years. His tenure culminated in a role as Senior Director of Advanced Customer Services, where he worked for an additional four years.
Experience at RingCentral
Before joining Dialpad, Eric Szafran was the Vice President of Customer Success at RingCentral from 2018 to 2022. In this role, he focused on improving customer relationships and driving success initiatives within the organization. His leadership contributed to the overall customer experience during his four years at the company.
Education and Expertise
Eric Szafran earned a Bachelor of Science degree in Finance from Lehigh University College of Business, where he studied from 1990 to 1994. His educational background in finance complements his extensive experience in customer success and management, providing a solid foundation for his roles in the technology sector.