Erin Solodar
About Erin Solodar
Erin Solodar serves as the Technical Support Operations Manager at Dialpad, a position held since 2022. With extensive experience in technical support roles at Dialpad and Firespotter Labs, Solodar has developed a strong background in customer support and quality assurance.
Work at Dialpad
Erin Solodar has been employed at Dialpad since 2014, holding various roles over the years. Currently, she serves as the Technical Support Operations Manager, a position she has held since 2022. Prior to this role, Erin worked as Manager of Tier 2 and Tier 3 Product Support from 2019 to 2022. She also served as Team Lead for Tier 2 and Tier 3 Product Support in 2018, and as a Tier 2 Product Support representative from 2014 to 2018. Her extensive experience at Dialpad highlights her expertise in technical support operations.
Previous Experience at Firespotter Labs
Before joining Dialpad, Erin Solodar worked at Firespotter Labs from 2012 to 2014. During her time there, she held the position of Support Representative and Quality Assurance (QA) specialist. This role contributed to her foundational skills in customer support and quality assurance, which she later applied in her various positions at Dialpad.
Career Progression in Technical Support
Erin Solodar's career in technical support demonstrates a clear progression of responsibility and expertise. Starting as a Support Representative at Firespotter Labs, she transitioned to Dialpad, where she initially worked in Tier 2 Product Support. Over the years, she advanced through roles including Tier 3 Product Support, Team Lead, and eventually Manager of Tier 2 and Tier 3 Product Support. Her current role as Technical Support Operations Manager reflects her accumulated knowledge and leadership in the field.
Location and Work Environment
Throughout her career, Erin Solodar has been based in the San Francisco Bay Area. This location is known for its vibrant tech industry, providing her with opportunities to work in dynamic environments at companies like Dialpad and Firespotter Labs. Her experience in this region has likely influenced her professional development and understanding of the technical support landscape.