Evan Staley
About Evan Staley
Evan Staley is a Support Representative currently working at Dialpad in Canada since 2021. He has extensive experience in technical support and customer service, having previously held positions at companies such as Web.com, Geek Squad, and Amazon Web Services.
Work at Dialpad
Evan Staley has been employed at Dialpad as a Support Representative since 2021. In this role, he provides assistance to customers and office staff, addressing inquiries related to computer applications. He utilizes remote access for troubleshooting procedures and offers peer feedback to tier one advisors, contributing to the overall support team dynamics.
Previous Experience in Tech Support
Prior to his current position, Evan Staley worked in various technical support roles. He served as a Tech Support / Customer Service representative at Web.com from 2016 to 2017. He also worked at Availity as a Tech Support - Customer Service Representative from 2017 to 2020, and at Geek Squad as an Advanced Repair Agent for a decade, from 2010 to 2020. His experience in these roles has equipped him with a strong foundation in customer service and technical troubleshooting.
Background in Retail and Technology
Evan Staley has a diverse background that includes retail and technology sectors. He worked at Target as a Sales Floor associate from 2006 to 2008 and at Best Buy as a Computer Sales Associate from 2009 to 2010. His experience in these positions has contributed to his customer service skills and understanding of consumer technology.
Education and Expertise
Evan Staley studied at Vincennes University, where he earned a Bachelor of Technology (B.Tech.) in Technology Management from 2005 to 2009. This educational background has provided him with the technical knowledge and skills necessary for his roles in support and customer service.
Technical Roles Prior to Dialpad
Before joining Dialpad, Evan Staley held various technical positions. He worked as a Data Center Technician at Amazon Web Services for two months in 2014 and as a Senior Technical Consultant at Convergys from 2014 to 2016. These roles enhanced his technical expertise and problem-solving abilities.