Frances Ericka Pascual
About Frances Ericka Pascual
Frances Ericka Pascual is a Senior Manager of Customer Success for SMB at Dialpad, with a background in psychology and extensive experience in customer success and sales. She has held various leadership roles in companies such as RingCentral and Whispir, demonstrating expertise in customer retention and sales operations.
Work at Dialpad
Frances Ericka Pascual serves as the Senior Manager of Customer Success for Small and Medium Businesses (SMB) at Dialpad. She has held this position since 2023, where she applies her extensive experience in customer success and sales to enhance client relationships and drive retention. Her role involves overseeing customer success strategies tailored for SMB clients, ensuring that they receive optimal support and resources.
Education and Expertise
Frances Pascual earned her Bachelor of Science degree in Psychology from Miriam College, completing her studies from 2000 to 2004. Her educational background in psychology complements her professional expertise in customer success and human resources, allowing her to understand client needs and foster effective communication.
Background
Frances Pascual has a diverse professional background, having worked in various roles related to customer success and sales. She began her career at Branders.com as a Senior Executive Account Manager from 2007 to 2010. She later joined RingCentral, where she held multiple positions, including Sales Training Manager and Global Leadership Development Manager, contributing to her comprehensive understanding of customer success operations.
Achievements
Frances Pascual has a proven track record in customer retention and leadership training. Her experience includes serving as the Global Head of Customer Success Management for Mid Market & SMB at Whispir in 2022, where she managed customer success initiatives in Australia. Additionally, her roles at Tempesta Media as Manager of Strategic Accounts and Customer Success Manager further demonstrate her capability in managing client relationships and improving sales performance.