Gabriel Timm
About Gabriel Timm
Gabriel Timm is a Senior Product Manager for the API Platform at Dialpad, where he has worked since 2021 in Vancouver, Canada. He has a strong background in product management and quality assurance, with previous experience at Dell Technologies and a degree in Computer Software Engineering from Unisinos.
Work at Dialpad
Gabriel Timm has been serving as the Senior Product Manager for the API Platform at Dialpad since 2021. He is based in Vancouver, British Columbia, Canada. In this role, he manages product scope definition for integrations with major platforms, including HubSpot, Kustomer, Clio, and Microsoft Teams. He leads the expansion of Dialpad's public API offerings, focusing on application developers, integrators, partners, and customers. His responsibilities include collaborating with technical teams to drive solution design and problem-solving initiatives.
Previous Experience at Dell Technologies
Prior to joining Dialpad, Gabriel Timm worked at Dell Technologies for three years. He held multiple roles, starting as a Software Quality Assurance Engineer from 2015 to 2017, then as a Product Owner from 2018 to 2019, and finally as a Product Manager from 2019 to 2021. His experience at Dell Technologies contributed to his strong background in quality assurance engineering, which complements his product management expertise.
Background in Quality Assurance Engineering
Gabriel Timm has a solid foundation in quality assurance engineering, having worked as a Quality Assurance Engineer at DBServer from 2014 to 2015 and as a Software Quality Assurance Engineer at Dell Technologies from 2015 to 2017. This background supports his capabilities in product management by ensuring high-quality standards in product development and implementation.
Education and Expertise
Gabriel Timm studied Computer Software Engineering at Unisinos, where he earned his Bachelor's degree from 2015 to 2019. He also worked as a Software Developer at PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul from 2013 to 2014. His educational background and work experience have equipped him with the skills necessary for designing solutions in areas such as call logging, SMS, call control, CTI, call center, and omnichannel integrations.