Gabriela H.
About Gabriela H.
Gabriela H. is a CX Operations Analyst at Dialpad, specializing in reporting integrations and operational visibility. She has a background in IT support and technical leadership, with previous roles at JPMorgan Chase & Co. and Avaya.
Work at Dialpad
Gabriela H. has been working at Dialpad as a CX Operations Analyst since 2022. In this role, she focuses on providing reporting, data validation, and process support for the Customer Success, Support, and Professional Services teams. She develops and implements new reporting integrations and dashboards to enhance operational visibility. Gabriela utilizes various platforms, including Salesforce, ZenDesk, Zapier, and CSR, to assist with diverse requests and identify process improvements.
Previous Experience at JPMorgan Chase & Co.
Gabriela H. has extensive experience at JPMorgan Chase & Co., where she held multiple roles over a span of three years. She served as an IT Support Technician from 2019 to 2021, followed by a position as IT Support Technical Lead from 2021 to 2022 for 11 months. Additionally, she worked as an Associate Technical Lead in 2022 for 11 months. Her roles involved addressing technical support needs and leading teams to enhance IT operations.
Experience at Avaya
At Avaya, Gabriela H. worked as a HelpDesk Team Lead from 2018 to 2019, managing a team to provide technical support. Prior to this role, she served as a HelpDesk Tech Support Agent from 2017 to 2018 for 9 months. Her experience at Avaya contributed to her development of strong communication skills and technical aptitude in customer support.
Education and Expertise
Gabriela H. holds a Master’s degree in Language Interpretation and Translation from the University of Buenos Aires, which she completed from 2017 to 2019. She also earned a Bachelor of Education (BEd) in Teaching English as a Second or Foreign Language/ESL Language Instructor from Universidad Pedagógica Experimental Libertador - Instituto Pedagógico de Barquisimeto, studying from 2010 to 2015. Her educational background supports her analytical problem-solving skills and technical expertise.