Grace Benaid
About Grace Benaid
Grace Benaid is a Tier 1 Customer Support professional currently employed at Dialpad since 2019 and has previously worked as an associate system engineer at Genesys since 2017. She holds a bachelor's degree from FEU Fern College, where she studied from 2009 to 2012, and has experience as a support technician at Fonality from 2014 to 2017.
Current Role at Dialpad
Grace Benaid has been serving as a Tier 1 Customer Support representative at Dialpad since 2019. In this role, she is responsible for addressing customer inquiries and providing assistance with Dialpad's communication solutions. Her experience in customer support allows her to effectively resolve issues and enhance user satisfaction.
Professional Experience at Genesys
Since 2017, Grace Benaid has worked as an Associate System Engineer at Genesys. In this position, she contributes to the development and support of system solutions, leveraging her technical skills to assist clients. Her tenure at Genesys has provided her with valuable experience in system engineering and customer service.
Previous Employment at Fonality
Before joining Dialpad, Grace Benaid worked as a Support Technician at Fonality from 2014 to 2017. Based in Plano, Texas, she provided technical support and troubleshooting for customers, helping them navigate various challenges related to Fonality's products and services.
Educational Background
Grace Benaid studied at FEU Fern College, where she earned her bachelor's degree from 2009 to 2012. This educational foundation has equipped her with the knowledge and skills necessary for her roles in customer support and system engineering.