Hector Romero
About Hector Romero
Hector Romero is a Product Support professional with experience in voice, video, and messaging systems. He has worked at Dialpad since 2018 and previously held roles in application support and customer care.
Work at Dialpad
Hector Romero has been employed at Dialpad since 2018, where he serves in the Product Support role. His responsibilities include managing voice, video, and messaging systems, contributing to the overall functionality of the company's cloud-based communication platforms. Based in San Francisco, California, Romero has accumulated six years of experience in this position, focusing on providing effective support to users and enhancing their experience with Dialpad's services.
Previous Experience in Application Support
Prior to his tenure at Dialpad, Hector Romero worked as an Application Support Analyst II at Q2ebanking for eight months in 2018. During this time, he was involved in supporting various applications, which provided him with valuable experience in troubleshooting and resolving technical issues. This role helped him develop skills that are applicable to his current position in product support.
Background in Customer Care
Hector Romero has a background in customer service, having worked as a Customer Care Lead at Hotschedules from 2014 to 2018. In this role, he was responsible for overseeing customer support operations, which included addressing client inquiries and managing support teams. This experience contributed to his ability to handle customer interactions effectively and provided a foundation for his current work in product support.
Education and Training
Hector Romero completed his education at Rockwall Heath High School, where he studied from 2009 to 2012. This foundational education prepared him for his subsequent career in technology and customer support. His high school experience laid the groundwork for his professional development in the field of application and product support.
Expertise in Cloud-Based Communication
Hector Romero has developed expertise in supporting cloud-based communication platforms throughout his career. His role at Dialpad involves utilizing an adaptable phone system interface, which showcases his ability to work with advanced communication technologies. This experience positions him as a knowledgeable resource in the field of product support.