Henry C.
About Henry C.
Henry C. is a Customer Success Specialist currently working at Dialpad. He has extensive experience in customer success and sales roles across various companies, including Sprout Social and Salesforce, and holds degrees in Marine Engineering and Nursing.
Current Role at Dialpad
Henry C. currently serves as a Customer Success Specialist at Dialpad, a role he has held since 2024. His responsibilities include ensuring customer satisfaction and fostering strong client relationships. He operates from the Philippines and has been in this position for five months.
Previous Experience at Sprout Social, Inc.
Henry C. has extensive experience at Sprout Social, Inc., where he worked in various roles. He served as a Customer Success Manager from 2022 to 2023, focusing on client engagement and support. In 2023, he transitioned to the role of Renewal Manager for four months and then became the Renewal Processing Manager for six months, managing client renewals and retention strategies.
Experience at Salesforce
Henry C. worked at Salesforce in multiple capacities. He was a Renewal Manager from 2017 to 2019, overseeing renewal processes for two years. In 2021, he held the position of Sales Manager - Renewal for ten months and later returned as a Renewal Manager for five months. His roles involved managing client relationships and ensuring successful contract renewals.
Educational Background
Henry C. holds a Bachelor's degree in Marine Engineering from KVNR - Palompon Institute of Technology. He also studied Medicine at United Doctors Medical Center - Southeast Asian College, where he achieved a Bachelor of Science in Nursing. His educational background supports his analytical skills and understanding of various industries.
Skills and Market Experience
Henry C. possesses strong analytical skills that contribute to both his personal growth and the development of his colleagues. He has experience handling various market segments, including Enterprise, Mid-Market, and SMB, across industries such as IT, Fintech, Healthcare, Education, and Logistics. His focus on growth and development emphasizes data management and analysis.