Ian Quindoy
About Ian Quindoy
Ian Quindoy is a Senior IT Support Specialist at Dialpad, where he has worked since 2018. He holds degrees in Kinesiology and Exercise Science from California State University-Hayward and in Computer Technology from Heald College-Hayward, and has a background in telecommunications and contact center management.
Work at Dialpad
Ian Quindoy has been employed at Dialpad since 2018, serving as an IT Support Technician and currently as a Senior IT Support Specialist. His role involves managing IT support operations and enhancing customer service through effective contact center management. Based in San Francisco, California, he has accumulated six years of experience in this position, contributing to the overall efficiency of IT support services within the organization.
Education and Expertise
Ian Quindoy studied Kinesiology and Exercise Science at California State University-Hayward. He also attended Heald College-Hayward, where he earned an Associate of Arts degree in Computer Technology/Computer Systems Technology. His educational background supports his proficiency in IT support and telecommunications, allowing him to effectively manage technical challenges in his current role.
Background in Telecommunications
Ian Quindoy has a strong background in telecommunications, which enhances his capabilities in IT support roles. His experience in this field has equipped him with the necessary skills to address technical issues and improve customer service operations. This expertise is crucial in his current position, where he applies his knowledge to optimize IT support processes.
Previous Experience at ItsOn, Inc.
Before joining Dialpad, Ian Quindoy worked at ItsOn, Inc. from 2013 to 2017. He held two positions during his tenure: Network Operations Center Engineer from 2013 to 2015 and IT Administrator from 2016 to 2017. His roles involved managing network operations and IT administration, contributing to his extensive experience in the technology sector.
Skills in Software Documentation
Ian Quindoy possesses skills in software documentation, which are essential for creating clear and concise technical guides for users. This ability aids in improving user experience and understanding of IT systems, making him a valuable asset in his IT support role.