Janet Rosson
About Janet Rosson
Janet Rosson is a Senior Customer Success Manager with extensive experience in managing customer success across cloud and on-premise environments. She has held various roles in customer success and sales operations, demonstrating strong capabilities in customer relationship management.
Work at Dialpad
Janet Rosson has been serving as a Senior Customer Success Manager at Dialpad since 2022. In this role, she focuses on enhancing customer satisfaction and retention through effective management of customer relationships. Her experience in both cloud and on-premise environments contributes to her ability to address diverse client needs. Based in Nashville, Tennessee, she leverages her extensive background in customer success to drive positive outcomes for Dialpad's clientele.
Education and Expertise
Janet Rosson holds a Bachelor of Administration degree with a focus on Marketing and Business from Middle Tennessee State University. Her educational background supports her expertise in customer success management, sales operations, and customer relationship management (CRM). She possesses specialized skills in subscription sales and renewals, which aid in developing customer retention strategies.
Background
Before joining Dialpad, Janet Rosson accumulated significant experience in customer success roles. She worked at Aspect Software for several years, starting as a Sr. Support Sales Account Manager from 2006 to 2014, followed by a position as Senior Business Analyst in Managed Services from 2014 to 2016. She then transitioned to SymTrain as a Senior Customer Success Manager from 2020 to 2022, further solidifying her expertise in the field.
Achievements in Customer Success Management
Throughout her career, Janet Rosson has demonstrated strong capabilities in managing customer success in various environments. Her tenure at Aspect Software included a three-year role as Customer Success Manager, where she focused on customer care. Her skills in enhancing customer retention strategies have been pivotal in her roles, contributing to the success of the organizations she has worked with.