Jim Palmer
About Jim Palmer
Jim Palmer serves as the Chief AI Officer at Dialpad, bringing extensive experience in AI and engineering from previous roles at companies like TalkIQ and eBay.
Current Role at Dialpad
Jim Palmer serves as the Chief AI Officer at Dialpad, a position he has held since 2024. In this role, he focuses on advancing the company's artificial intelligence initiatives, leveraging his extensive background in natural language processing and automatic speech recognition. His leadership in AI aims to enhance Dialpad's offerings and improve user experiences through innovative technology.
Previous Experience at TalkIQ
Before joining Dialpad, Jim Palmer co-founded TalkIQ, where he served as Chief Technology Officer from 2014 to 2018. During his tenure, he played a crucial role in developing conversational intelligence solutions. TalkIQ was recognized for its advancements in real-time speech recognition and natural language processing, and it was acquired by Dialpad in May 2018.
Career Background in Engineering
Jim Palmer has a diverse engineering background, having held various roles across multiple organizations. He worked as the Head of Back-end Engineering at eBay from 2011 to 2014, where he was a founding engineer for the eBay Now local delivery service. His experience also includes positions at Mammoth Mountain Ski Area, GSN, Ubersmith, CORESense, and Voxel Dot Net, where he contributed to backend, frontend, and full-stack engineering projects.
Education and Academic Background
Jim Palmer earned a Bachelor of Science degree in Electronic Media, Arts, and Communication (EMAC) from Rensselaer Polytechnic Institute, where he studied from 1998 to 2002. His academic foundation has supported his career in technology and engineering, particularly in the fields of AI and software development.
Mentorship and Leadership Roles
In addition to his role at Dialpad, Jim Palmer has been a mentor at Plato since 2020. His mentorship focuses on guiding emerging leaders in technology and engineering, drawing from his extensive experience in managing teams and fostering innovation in both startup and established company environments.