John Ryan Esguerra
About John Ryan Esguerra
John Ryan Esguerra is a Customer Success Specialist at Dialpad, where he has worked since 2024. He holds a Bachelor of Arts in Mass Communication/Media Studies from Bulacan State University and has extensive experience in customer service and account management across various companies.
Work at Dialpad
John Ryan Esguerra has been employed at Dialpad as a Customer Success Specialist since 2024. His role involves ensuring customer satisfaction and providing support to clients using Dialpad's services. Esguerra works remotely from the United States and has been in this position for approximately six months.
Education and Expertise
Esguerra studied at Bulacan State University, where he earned a Bachelor of Arts (B.A.) degree in Mass Communication/Media Studies. This educational background provides him with a foundation in communication strategies and media practices, which are essential in his customer-focused roles.
Previous Work Experience
Prior to joining Dialpad, Esguerra held various positions in customer service and account management. He worked as an Account Executive at 8x8 from 2021 to 2023 and at Birdeye from 2023 to 2024. His experience also includes roles at Time Warner Cable as a Technical Support Representative and T-Mobile as a Customer Service Representative. Additionally, he worked at Google as a Google Ads Expert and Digital Advertising Strategist from 2019 to 2021.
Career Progression
Esguerra's career has shown a steady progression in customer service and account management roles. He spent four years as an Account Manager at RingCentral from 2014 to 2018, and his experience spans various industries, enhancing his skills in customer relations and technical support.