Jordan Marshall
About Jordan Marshall
Jordan Marshall serves as the Team Lead for Product T2 at Dialpad, a position he has held since 2022. With over eight years of experience in customer service and team leadership, he has previously worked at Ubisoft and other organizations in various roles.
Work at Dialpad
Jordan Marshall has been working at Dialpad as Team Lead, Product T2 since 2022. Prior to this role, he served as a Product Support Specialist from 2020 to 2022 and as a Client Support Specialist for four months in 2020. His current position involves overseeing product development and ensuring effective team collaboration.
Previous Experience
Jordan Marshall has a diverse background in customer service and team leadership. He worked at Ubisoft in various roles, including Team Lead from 2016 to 2018, Supervisor from 2019 to 2020, and Team Lead, Mid-Shift Support from 2018 to 2019. Additionally, he held positions at Staples as a Resident Technician, Lowes Foods as Customer Service Lead, and Morstan General Agency as Cancellation Representative.
Education and Expertise
Jordan Marshall studied at Nassau Community College from 2012 to 2014 and at Long Island University, C.W. Post Campus from 2010 to 2012. He also attended Wake Technical Community College, focusing on Computer Engineering from 2014 to 2015. His educational background supports his expertise in customer service and technical support.
Skills and Recognition
Jordan Marshall is recognized for his strong collaboration skills and organizational abilities. He has over eight years of experience in customer service roles, including four years in a contact center environment and four years in team leadership. He is known for being a creative problem solver who considers the needs of customers, the business, and employees when making decisions.
Passion for Team Engagement
Jordan Marshall is passionate about supporting and engaging with colleagues and team members. His commitment to fostering a collaborative work environment contributes to his effectiveness in leadership roles and enhances team dynamics.