Joveth Geronimo
About Joveth Geronimo
Joveth Geronimo is a Tier 2 Product Support professional at Dialpad, where he has worked since 2017. He is known for his problem-solving skills, expertise in customer service platforms, and interests in popular culture, including Marvel movies and anime.
Work at Dialpad
Joveth Geronimo has been employed at Dialpad since 2017, initially serving as a Senior Customer Support Representative. In 2020, he was promoted to Tier 2 Product Support, reflecting his strong problem-solving abilities and readiness to address technical challenges. In his current role, he proactively manages escalated tickets and collaborates with internal teams to resolve customer issues efficiently. His tenure at Dialpad spans over seven years, during which he has developed a comprehensive understanding of customer support processes.
Education and Expertise
Joveth Geronimo studied Computer Science at STI College, where he achieved a Diploma from 2015 to 2017. His education has equipped him with a solid foundation in technical skills relevant to his career in customer support. He is certified in Hubspot Service Hub Software, which highlights his expertise in customer service platforms. His proficiency extends to various tools, including Jira, Slack, Salesforce, Hubspot, and Zendesk, among others.
Background
Joveth Geronimo has a diverse background that includes interests in popular culture, specifically Marvel movies, anime, and mangas. This engagement with popular culture complements his professional life, showcasing a well-rounded personality. Additionally, he enjoys writing songs for personal enjoyment, indicating a creative side that balances his technical expertise.
Technical Skills and Tools
In his role at Dialpad, Joveth utilizes a variety of tools to enhance customer support operations. His technical skill set includes proficiency in Jira, Slack, Salesforce, Hubspot, Zapier, Zoho, Zendesk, Playvox, Clio, Azure SAML, Gsuite, Microsoft Azure/O365, and Intercom. This broad range of tools enables him to effectively manage customer inquiries and improve service delivery.
Personal Interests
Joveth Geronimo engages in activities such as running and cycling to maintain his physical and mental well-being. These pursuits reflect his commitment to a balanced lifestyle, which supports his professional responsibilities in customer support.