Kamlesh Shanker
About Kamlesh Shanker
Kamlesh Shanker serves as the India Site Leader and Director of Quality Engineering at Dialpad, where he has worked since 2023. He has extensive experience in quality engineering and management, having held various leadership roles in companies such as Mitel, BlueJeans Network, and COLT Telecom.
Work at Dialpad
Kamlesh Shanker currently serves as the India Site Leader and Director of Quality Engineering at Dialpad, a position he has held since 2023. His responsibilities include overseeing global quality assurance processes, which encompass functional, system, automation, and end-to-end deployment of cloud-based telephony and video conferencing systems. Prior to this role, he worked as the Director of Quality Engineering from 2020 to 2023 and as a Senior Quality Engineering Manager from 2019 to 2020, both in Bengaluru, Karnataka, India.
Previous Experience in Quality Engineering
Before joining Dialpad, Kamlesh Shanker held various positions in quality engineering. He worked at Mitel as a Senior Software Engineering Manager from 2017 to 2019 in Bengaluru. His earlier roles include Engineering Manager - System Test at BlueJeans Network from 2014 to 2015, and Lead Consultant at COLT Telecom from 2008 to 2013. He also served as Team Leader QA at Winphoria-Motorola Core Networks Division from 2003 to 2006 and held multiple positions at BlueJeans Network, including Principal Engineer and Senior Engineering Manager.
Education and Expertise
Kamlesh Shanker earned a Bachelor of Engineering in Computer Science from RV College of Engineering, where he studied from 1997 to 2001. He furthered his education at the Indian Institute of Management, Lucknow, completing an Executive General Business Management Program in International Business Management from 2010 to 2011. His educational background supports his expertise in quality engineering, management functions, and team leadership.
Skills and Management Experience
Kamlesh Shanker possesses a range of skills in quality assurance and management. He is experienced in performing root cause analysis on production issues and implementing corrective actions. His expertise includes inspiring cross-functional teams, adapting to changing circumstances, and managing crises to ensure business continuity. He is proficient in streamlining processes, optimizing workflows, and maintaining quality control standards, which contribute to operational efficiency.
Coaching and Mentoring
Kamlesh Shanker is dedicated to coaching and mentoring team members to help them reach their full potential. He focuses on identifying training needs and implementing programs to enhance skill sets in alignment with industry advancements. His approach has resulted in increased employee retention and professional growth within his teams.