Kay Noda
About Kay Noda
Kay Noda is a Customer Support Representative currently working at Dialpad in Melbourne, Australia. With extensive experience in customer support roles at companies like Zendesk and Serena Software, Noda specializes in user interface localization and translation management for Help Centre content.
Work at Dialpad
Kay Noda has been employed at Dialpad as a Customer Support Representative since 2021. In this role, she provides assistance to users, addressing their inquiries and ensuring a positive customer experience. Her work focuses on delivering effective support solutions and enhancing user satisfaction.
Previous Experience at Zendesk
Kay Noda worked at Zendesk for a total of eight years, holding two key positions. From 2013 to 2017, she served as a Senior Customer Advocate in Melbourne, VIC, Australia. Following this role, she transitioned to a Technical Support Engineer, Level 2, from 2017 to 2021. In both positions, she contributed to customer support and technical assistance.
Background in Customer Support
Before her tenure at Zendesk, Kay Noda worked at Serena Software. She held the position of Team Lead for Worldwide Customer Support APAC from 2011 to 2013 and served as a Customer Support Engineer, Level 2, from 2008 to 2011. Her experience in these roles laid the foundation for her expertise in customer support.
Education and Expertise
Kay Noda studied at Seisen University in Tokyo, where she earned an Associate's Degree in English Language and Literature/Letters. Her educational background supports her proficiency in communication and customer support, particularly in multilingual environments.
Quality Assurance and Localization
In her current role and previous positions, Kay Noda has been responsible for quality assurance of user interface localization. She ensures that software is user-friendly across different languages. Additionally, she manages the translation of Help Centre content to enhance accessibility for non-English speaking users.