Keiko M
About Keiko M
Keiko M is a Manager of Customer Support at Dialpad, where she has worked since 2020. She has extensive experience in customer support roles, including previous positions at Skype and FIME.
Current Role at Dialpad
Keiko M currently serves as the Manager of Customer Support at Dialpad, a position she has held since 2020. In this role, she oversees the customer support team, ensuring efficient service delivery and customer satisfaction. Her leadership is instrumental in managing support operations and improving team performance.
Previous Experience at Dialpad
Prior to her current role, Keiko M worked at Dialpad as a Customer Support Team Lead from 2019 to 2020. She began her journey with the company as a Customer Support Representative from 2016 to 2019, both positions contributing to her extensive experience in customer service within the tech industry.
Professional Background in Customer Support
Keiko M has a diverse background in customer support roles. She worked at Skype from 2008 to 2014, where she held multiple positions including Customer Service Representative, Support Engineer, and Support Escalation Engineer. This experience provided her with a strong foundation in technical support and customer relations.
Education and Academic Background
Keiko M studied at 関西外国語大学, where she earned a Bachelor's degree in English Language and Literature from 2000 to 2004. This academic background has equipped her with strong communication skills, essential for her roles in customer support and management.
Experience at FIME
Before joining Dialpad, Keiko M worked at FIME as a Customer Service Administrator in a Testing Laboratory from 2015 to 2016. This role involved managing customer inquiries and supporting laboratory operations, further enhancing her customer service skills.