Keiko Masuda
About Keiko Masuda
Keiko Masuda is a Customer Support Representative at Dialpad, where she has worked since 2016. She holds a Bachelor's degree in English Language and Literature from Kansai Gaidai University and has previous experience at Skype and Fime.
Work at Dialpad
Keiko Masuda has been employed at Dialpad as a Customer Support Representative since 2016. In this role, she provides assistance to customers, addressing their inquiries and resolving issues related to Dialpad's services. Her position is based in San Francisco, California, where she has contributed to enhancing customer satisfaction and support efficiency.
Previous Experience at Skype
Before joining Dialpad, Keiko Masuda worked at Skype in various roles. She served as a Customer Service Representative from 2008 to 2011, where she handled customer inquiries and provided support. In 2012, she transitioned to a Support Engineer role for five months, followed by a position as Support Escalation Engineer from 2012 to 2014, where she managed more complex customer issues and escalations.
Experience at Fime
Keiko Masuda worked at Fime as a Customer Service Administrator in a Testing Laboratory from 2015 to 2016. Her responsibilities included managing customer service operations and ensuring effective communication with clients. This role further developed her skills in customer support and service administration.
Education and Expertise
Keiko Masuda studied at Kansai Gaidai University, where she earned a Bachelor's degree in English Language and Literature from 2000 to 2004. This educational background provided her with a strong foundation in language skills and literature, which supports her roles in customer service and communication.