Ken Harris
About Ken Harris
Ken Harris is a Support Representative with over 15 years of experience in customer service. He currently works as a Technical Support Specialist at Xerox and has previously held positions at various companies, including Harris Teeter and Time Warner Cable.
Current Role at Xerox
Ken Harris currently serves as a Technical Support Specialist at Xerox, a position he has held since 2010. In this role, he focuses on providing technical assistance and support to clients, ensuring effective resolution of issues. His responsibilities include engaging in creative problem solving and process improvement activities. He actively applies client protocols to achieve one-call issue resolution, demonstrating a commitment to customer satisfaction.
Previous Experience in Customer Service
Ken Harris has over 15 years of experience in customer service across various organizations. He worked at Time Warner Cable as a Customer Service Representative from 2004 to 2005 and at Harris Teeter as an Assistant Customer Service Manager from 2005 to 2007. His roles involved direct interaction with customers, addressing their needs, and enhancing their overall experience.
Educational Background
Ken Harris has pursued studies in English Language and Literature at Messiah College and has also attended Campbell University. Additionally, he studied Computer Programming at the Computer Learning Center. His educational background supports his diverse skill set in both technical and customer service roles.
Professional Development and Mentorship
In his career, Ken Harris has engaged in mentoring others by leveraging his extensive experience and knowledge. He recommends best practices to colleagues and assists in resolving complex issues by liaising with different departments. His approach to professional development emphasizes collaboration and knowledge sharing.
Career History Overview
Ken Harris has held various positions throughout his career, including roles at MCI Corporation as a Technical Specialist III from 1990 to 1998 and at Asap Direct Mail as a Data Specialist from 1999 to 2000. His diverse work history reflects a strong foundation in both technical and customer service domains.