Kenichi Nagahara
About Kenichi Nagahara
Kenichi Nagahara is a Senior Manager of Sales Engineering and Customer Success at Dialpad, with extensive experience in network engineering and customer success across various companies. He has a strong background in collaboration technologies and holds a CCIE Collaboration certification.
Current Role at Dialpad
Kenichi Nagahara serves as the Senior Manager of Sales Engineering and Customer Success for the JAPAC region at Dialpad. He has held this position since 2016, contributing to the company's growth and customer engagement strategies. His role involves overseeing sales engineering efforts and ensuring customer success across various initiatives in Tokyo, Japan.
Previous Experience at Cisco
Before joining Dialpad, Kenichi Nagahara worked at Cisco as a Senior Network Consulting Engineer from 2008 to 2016. During his eight years at Cisco, he played a key role in the migration of the largest contact center system in Queensland, Australia, to a new platform, demonstrating his expertise in network solutions and customer service.
Experience at Netmarks Inc.
Kenichi Nagahara was employed at Netmarks Inc. as an IP Telephony Design Engineer from 2003 to 2006. In this role, he designed and implemented the SP video exchange service, which was initially rolled out in the APAC region. This experience contributed to his foundational knowledge in telephony and video communication technologies.
Education and Qualifications
Kenichi Nagahara holds a Bachelor of Arts (B.A.) in International Relations from Sophia University, where he studied from 1997 to 2001. He also possesses a CCIE Collaboration certification, number 37699, highlighting his expertise in collaboration technologies. Additionally, he has a TOEIC score of 950, indicating a high level of proficiency in English.