Lillianna Baker
About Lillianna Baker
Lillianna Baker is a Customer Success Manager with extensive experience in customer relations and visual merchandising. She has worked at Dialpad since 2020 and previously held positions at Highfive and Virgin America.
Work at Dialpad
Lillianna Baker has been employed at Dialpad as a Customer Success Manager since 2020. In this role, she focuses on ensuring customer satisfaction and optimizing the user experience. Her work involves collaborating with clients to understand their needs and providing solutions to enhance their engagement with Dialpad's products. She operates in the San Francisco Bay Area, contributing to the company's mission of improving communication and collaboration through innovative technology.
Previous Experience at Highfive
Before joining Dialpad, Lillianna Baker worked at Highfive as a Customer Success Manager from 2018 to 2020. During her time there, she was responsible for managing customer relationships and driving product adoption. Her role involved addressing customer inquiries and ensuring that clients received the necessary support to maximize their use of Highfive's services. This experience helped her develop skills in customer engagement and support.
Background in Visual Merchandising
Lillianna Baker began her career as a Visual Merchandiser at lululemon athletica, where she worked from 2007 to 2008. In this position, she was responsible for creating visually appealing displays that aligned with the brand's image and attracted customers. This role provided her with foundational skills in marketing and customer interaction, which she later applied in her customer success roles.
Experience at Virgin America
Lillianna Baker has extensive experience from her time at Virgin America, where she held multiple positions. She worked as a Flight Attendant from 2010 to 2011, then transitioned to a Guest Relations Agent from 2011 to 2013, and finally served as a Social Media Analyst from 2013 to 2018. In these roles, she developed strong communication skills and gained insights into customer service and social media engagement.
Education and Expertise
Lillianna Baker studied at The Fashion Institute of Design and Merchandising, where she earned an Associate of Arts Degree in Merchandise Marketing from 2005 to 2007. This educational background equipped her with knowledge in marketing strategies and consumer behavior, which she has applied throughout her career in customer success and retail.