Marie De La Pena
About Marie De La Pena
Marie De La Pena is a Customer Support Representative, Tier 1 at Dialpad, with a strong background in customer service and technical support. She has over 15 years of experience in the field, having previously worked at Bell and Sitel in various support roles.
Current Role at Dialpad
Marie De La Pena currently serves as a Customer Support Representative, Tier 1 at Dialpad. She has been in this position since 2021, contributing her expertise in customer service and technical support. In this role, she employs a proactive approach to assist customers, utilizing her knowledge of the company's products and services to enhance customer interactions.
Previous Experience at Bell
Marie De La Pena worked at Bell for a total of 12 years in various capacities. She began her tenure as a Tier 3 Technical Solutions Advisor from 2008 to 2015, followed by a role as a Client Care Representative from 2015 to 2020. Both positions were based in Mississauga, Ontario, Canada, where she developed her skills in customer care and technical support.
Experience at Sitel
Prior to her time at Bell, Marie De La Pena was employed at Sitel as a Tier 3 Technical Support Representative from 2005 to 2008. This role, based in Toronto, Ontario, Canada, allowed her to build a strong foundation in technical support, further enhancing her customer service capabilities.
Education and Qualifications
Marie De La Pena holds a Bachelor's degree in Computer Engineering from the University of St. La Salle. Additionally, she completed a course in Operating Systems Technologies at Sheridan College, achieving an A+ mark. Her educational background supports her technical knowledge and customer service skills.
Skills and Competencies
Marie De La Pena demonstrates a strong foundation in customer service and technical support, allowing her to effectively handle complex inquiries. She exhibits excellent time management and task prioritization skills, which enable her to multitask efficiently in a fast-paced work environment.