Masato S.
About Masato S.
Masato S. is a Customer Success Manager at Dialpad, where he supports over 55,000 businesses in optimizing their communications. He previously worked at Indeed.com and JTB USA, Inc., and holds a Bachelor of Arts from SUNY New Paltz.
Work at Dialpad
Masato S. has been employed at Dialpad as a Customer Success Manager since 2021. In this role, he supports over 55,000 businesses worldwide by optimizing their communication strategies through Dialpad's solutions. He utilizes VoiceAI technology to enhance customer communication and has played a significant role in integrating Dialpad's product suite with Google G Suite and Microsoft Office 365, aimed at improving productivity for clients.
Previous Experience at Indeed.com
Before joining Dialpad, Masato S. worked at Indeed.com as a Client Success Specialist from 2018 to 2021. During his three years in this role, based in Tokyo, he focused on ensuring client satisfaction and success, contributing to the overall effectiveness of the company's client engagement strategies.
Experience at JTB USA, Inc.
Masato S. also has experience working at JTB USA, Inc. in the Destination Management Division. He was employed there for 11 months from 2017 to 2018 in the USA. His role involved managing various aspects of destination services, contributing to the company's operational efficiency.
Education and Expertise
Masato S. earned a Bachelor of Arts (B.A.) degree from SUNY New Paltz. His educational background provides a foundation for his expertise in customer success and business communication strategies, which he applies in his current role at Dialpad.