Matthew Gould
About Matthew Gould
Matthew Gould is an Account Executive at Dialpad, where he has worked since 2019. He has extensive experience in consulting for Fortune 500 companies, specializing in healthcare operations and human resources.
Work at Dialpad
Matthew Gould has served as an Account Executive at Dialpad since 2019. In this role, he focuses on consulting businesses to enhance their coaching capabilities and stabilize billing processes. He leverages emerging technology to deliver consulting services that aim to decrease ramp-time and improve customer satisfaction scores. His work at Dialpad reflects his commitment to utilizing innovative solutions to drive business success.
Education and Expertise
Matthew Gould holds a Doctorate in Education with a focus on Organizational Leadership from Grand Canyon University, where he studied from 2014 to 2017. He also earned a Master's degree in Public Policy from Walden University, completing his studies from 2009 to 2011. Additionally, he obtained a Bachelor's degree in Public Administration from Boise State University between 1999 and 2002. His educational background supports his expertise in consulting, particularly in healthcare operations and human resources.
Background
Before joining Dialpad, Matthew Gould held various roles that contributed to his extensive experience in consulting. He worked as Operations Director and Human Resources at Turn-about Ranch from 2017 to 2018. Prior to that, he was a Legislative Researcher at National Write Your Congressman, Inc. from 2008 to 2009. His diverse background includes over a decade of consulting experience with Fortune 500 companies on technology projects.
Achievements
Matthew Gould has a proven track record in consulting, particularly in enhancing business operations and human resources. His focus on utilizing technology to improve processes has been a significant aspect of his career. His consulting efforts have been directed towards decreasing ramp-time and improving customer satisfaction scores, demonstrating his commitment to driving measurable results for the organizations he works with.