Matthew Somerville
About Matthew Somerville
Matthew Somerville is a Technical Support Engineer Tier 3 at Dialpad, where he has worked since 2019. He has a background in VoIP technology and holds a degree in Simulation and Game Development from Wake Technical Community College.
Work at Dialpad
Matthew Somerville has been employed at Dialpad as a Technical Support Engineer Tier 3 Support since 2019. He operates from the Raleigh-Durham, North Carolina area and has accumulated five years of experience in this role. His responsibilities include providing advanced technical support and contributing to the integration of Dialpad's services with platforms such as Google G Suite and Microsoft Office 365. He also works with VoiceAI technology, which is part of Dialpad's product offerings.
Previous Experience at Social Security Administration
Prior to joining Dialpad, Matthew Somerville worked at the Social Security Administration as a VoIP Specialist II from 2011 to 2019. During his eight years in this position, he gained valuable experience in voice over IP technology and support, which has contributed to his technical expertise in his current role.
Education and Expertise
Matthew Somerville studied at Wake Technical Community College, where he focused on Simulation and Game Development from 2009 to 2013. He earned a degree in this field, which provided him with a foundation in technical skills applicable to his support role. Additionally, he completed his high school education at Millbrook High School, achieving a high school diploma with a focus on General Studies from 1998 to 2002.
Technical Support Skills
Matthew Somerville possesses expertise in supporting Dialpad's product suite, which includes Dialpad Talk, Dialpad Support, and UberConference solutions. His role involves troubleshooting and resolving technical issues, ensuring that users can effectively utilize these communication tools to enhance their productivity.