Melissa Regan
About Melissa Regan
Melissa Regan serves as the Director of Global Enablement at Dialpad, where she drives strategy and leads a team to enhance customer-facing roles. With a background in sales enablement and a degree in Secondary Education and English Language & Literature from the University of Maryland, she has held various positions in organizations such as RingCentral and Orbis Technologies.
Current Role at Dialpad
Melissa Regan serves as the Director of Global Enablement at Dialpad, a position she has held since 2023. In this role, she is responsible for driving strategy and leading a team that provides knowledge, content, skills, and process expertise to customer-facing roles. Her focus includes revenue enablement, new hire onboarding, training, sales operations, process documentation, and process optimization. Regan aims to enhance the efficiency and effectiveness of sales processes, ensuring that customer interactions are both valuable and genuine.
Previous Experience at RingCentral
Prior to her current role, Melissa Regan worked at RingCentral in various capacities. She served as Senior Manager of Global Sales Onboarding & Enablement from 2019 to 2021 and as Senior Manager, Global Sales + Partner Onboarding & Enablement from 2021 to 2022. Additionally, she held the position of Account Executive from 2016 to 2017 and Manager of Global Sales Enablement from 2017 to 2019. Her experiences at RingCentral contributed to her expertise in sales enablement and onboarding processes.
Education and Expertise
Melissa Regan earned a Bachelor of Arts degree in Secondary Education and English Language & Literature from the University of Maryland, where she studied from 2006 to 2010. This educational background has equipped her with strong communication and instructional skills, which she applies in her professional roles. Regan's expertise lies in sales enablement, training, and process optimization, allowing her to effectively support customer-facing teams.
Career Background
Melissa Regan has a diverse career background that includes roles in various organizations. She worked at Orbis Technologies, Inc. as an Account Program Manager and later as a Business Development Manager. Additionally, she held the position of Degree Audit Coordinator at Laureate International Universities and worked as an Account Executive at Next PR. Her varied experiences across different sectors have contributed to her comprehensive understanding of enablement and sales processes.
Professional Philosophy and Approach
Melissa Regan emphasizes the importance of listening and communication in her work, believing that these skills enable customer-facing roles to think differently. She advocates for the concept of 'slowing down to speed up' to achieve challenging goals. Regan thrives in a strong network and enjoys sharing enablement stories, reflecting her commitment to fostering collaboration and continuous improvement in sales processes.