Mikee Yarza
About Mikee Yarza
Mikee Yarza is a Strategic Renewals Manager with extensive experience in customer service and renewals management, currently working at Dialpad since 2023. He has previously held roles at Zoom, Omniglobe International, IBEX, and ServiceSource, and possesses a Bachelor of Business Administration with a focus on business and marketing.
Current Role at Dialpad
Mikee Yarza serves as the Strategic Renewals Manager at Dialpad, a position he has held since 2023. In this role, he focuses on managing customer renewals and enhancing customer relationships. His responsibilities include strategic decision-making and utilizing his expertise in customer relationship management to ensure high levels of customer satisfaction and retention.
Previous Experience at Zoom
Prior to his current role, Mikee Yarza worked at Zoom in various capacities. He was the Channel Renewals Lead for 11 months in 2022 and previously served as the Channel Renewals Manager from 2020 to 2022 for two years. His experience at Zoom involved managing renewals processes and fostering relationships with channel partners.
Professional Background in Customer Service
Mikee Yarza has a diverse background in customer service roles. He worked at Omniglobe International as a Customer Service Representative for one year from 2012 to 2013. Additionally, he was employed at IBEX as a Billing and Sales Representative for nine months in 2013. These roles contributed to his strong technical support skills and ability to resolve customer issues efficiently.
Education and Expertise
Mikee Yarza holds a Bachelor of Business Administration with a focus on Business, Management, Marketing, and Related Support Services. He studied at San Sebastian College - Recoletos de Cavite from 2010 to 2014. His educational background provides a solid foundation for his work in renewals management, particularly in strategic decision-making and data analysis.
Skills in CRM and Data Analysis
Mikee Yarza possesses a comprehensive understanding of Customer Relationship Management (CRM) systems, which aids in maintaining and improving customer satisfaction and retention. He also has expertise in Pipeline Management and Data Analysis, skills that are crucial for effectively managing renewals and ensuring successful outcomes for the organization.