Minaxi Raval
About Minaxi Raval
Minaxi Raval is a Support Representative at Dialpad, with a background in mobile application development and customer service. She holds a CCNA certification and has experience in project management, demonstrating strong communication and leadership skills.
Current Role at Dialpad
Minaxi Raval currently serves as a Support Representative, Tier 1 at Dialpad, a position she has held since 2021. In this role, she is responsible for providing customer support and assistance, ensuring that users have a positive experience with the company's products and services. Her work is based in Kitchener, Ontario, Canada, where she applies her skills in communication and problem-solving to address customer inquiries effectively.
Previous Experience
Before joining Dialpad, Minaxi Raval gained valuable experience in various roles. She worked as a Mobile Application Developer at WayToWeb for nine months in 2016-2017 in Ahmedabad, India. Following that, she served as a Customer Service Representative at Majorel North America for six months in 2020-2021 in Waterloo, Ontario, Canada. Additionally, she worked as an Information Technology Support Analyst at RevoKarmaHub Software And Services Pvt Ltd for six months in 2018.
Education and Certifications
Minaxi Raval holds a Diploma in Computer Systems Technician from Durham College, which she completed from 2018 to 2020. She also earned a Bachelor of Engineering in Computer Science and Engineering from Gujarat Technological University, Ahmedabad, from 2013 to 2017. In addition to her formal education, she possesses a CCNA certification, showcasing her expertise in network security and architecture.
Skills and Expertise
Minaxi Raval demonstrates a strong passion for aligning security and network architecture with operational goals. She possesses project management skills and has experience in directing all phases of projects. Her background in customer service and technical support has equipped her with excellent communication and leadership abilities, making her an effective team player.