Minh Do
About Minh Do
Minh Do serves as the Customer Success Lead at Dialpad, where he has worked since 2022. He has extensive experience in customer success roles across various companies, including Dialpad, Anchor Hosting, and New Relic, and has a background in the Royal Australian Navy.
Current Role at Dialpad
Minh Do serves as the Customer Success Lead at Dialpad, a position held since 2022. In this role, he oversees all post-sales activities for customers, focusing on relationship-building and enhancing product knowledge. He is responsible for the adoption, training, and development of best practices, ensuring customers maximize their investment in Dialpad's products.
Previous Experience at Dialpad
Prior to his current role, Minh Do worked at Dialpad as a Customer Success Manager from 2021 to 2022. During this time, he contributed to building out the Customer Success team and function across the JAPAC region. His efforts were aimed at enhancing customer satisfaction and engagement with Dialpad's offerings.
Experience at Anchor Hosting
Minh Do's career includes a significant tenure at Anchor Hosting, where he served as a Customer Success Manager from 2013 to 2017. He also held the position of Technical Account Executive at the same company from 2012 to 2013. His roles involved managing customer relationships and ensuring successful product implementation.
Background in Customer Success
Minh Do has extensive experience in customer success roles, including his time at New Relic, Inc. as an Enterprise Customer Success Manager from 2017 to 2021. His background includes a focus on building strong customer relationships and driving product adoption across various organizations.
Education and Expertise
Minh Do is currently pursuing a Master of Information Technology Management at Southern Cross University, a program expected to conclude in 2025. His educational background complements his professional experience in customer success and technology management.