Molly Karabus
About Molly Karabus
Molly Karabus is a Customer Success Specialist at Dialpad, where she leverages VoiceAI technology to enhance customer communication strategies. She holds a Bachelor's Degree in Business Administration from Wilfrid Laurier University and has experience in analytics and sales strategy from previous internships.
Work at Dialpad
Molly Karabus serves as a Customer Success Specialist at Dialpad, a position she has held since 2020. In this role, she specializes in leveraging VoiceAI technology to enhance customer communication strategies. She is recognized as a resident analytics expert and guides webinars focused on Dialpad's analytics features. Additionally, she provides best practices for extracting value from Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) insights. Her contributions include the integration of Dialpad's product suite with Google G Suite and Microsoft Office 365, which has improved productivity for over 55,000 businesses.
Education and Expertise
Molly Karabus studied at Crestwood Preparatory College, where she completed her high school education from 2011 to 2016. She then pursued a Bachelor’s Degree in Business Administration and Management at the Lazaridis School of Business & Economics at Wilfrid Laurier University, graduating in 2020. Her educational background has equipped her with a solid foundation in business principles, which she applies in her current role at Dialpad.
Background
Before joining Dialpad, Molly Karabus gained valuable experience through various internships. In 2019, she worked as a Sales Strategy Intern at Flipp for three months in the Toronto, Canada Area. She also held positions as an Insights and Analytics Intern at BIC and as an Intern Analyst at Blackhawk Network, both in 2018 for three months. Additionally, she completed a summer internship at Luminari in 2017 for one month. These roles contributed to her understanding of customer success and analytics.
Achievements
Molly Karabus has made significant contributions to Dialpad, particularly in enhancing customer communication through technology. Her work on integrating Dialpad's product suite with major platforms like Google G Suite and Microsoft Office 365 has positively impacted productivity for a large number of businesses. She actively shares her expertise through webinars and best practices, helping clients maximize the value of their communications insights.