Molly Karabus
About Molly Karabus
Molly Karabus is a Business Intelligence Data Analyst currently employed at Dialpad, where she has worked since 2022. She has a background in business analytics, having previously held positions at Flipp, Blackhawk Network, and BIC, and holds a Bachelor's Degree in Business Administration from Wilfrid Laurier University.
Work at Dialpad
Molly Karabus currently serves as a Business Intelligence Data Analyst at Dialpad, a position she has held since 2022. In this role, she explores Dialpad’s analytics features and provides best practices for extracting value from Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) insights. Prior to her current position, she worked as a Customer Success Manager at Dialpad from 2020 to 2022, where she focused on enhancing customer experiences and ensuring effective use of the company's services.
Education and Expertise
Molly Karabus studied at the Lazaridis School of Business & Economics at Wilfrid Laurier University, where she earned a Bachelor’s Degree in Business Administration and Management from 2016 to 2020. She also completed her high school education at Crestwood Preparatory College from 2011 to 2016. Her academic background provides a strong foundation for her analytical skills and business acumen.
Professional Experience
Molly Karabus has a diverse professional background in analytics and business intelligence. She began her career as an Intern Analyst at Blackhawk Network in 2019, followed by various roles including Insights and Analytics Intern at BIC and Sales Strategy Intern at Flipp. In 2022, she transitioned to her current role at Dialpad after serving as a Partner Insights Analyst at Flipp for six months. Her experience spans multiple industries and positions, contributing to her expertise in data analysis and customer insights.
Webinar Participation
Molly Karabus participated in a webinar series titled 'Artificial Intelligence, Real Insights,' where she served as a resident analytics expert. This involvement highlights her commitment to sharing knowledge and expertise in the field of business intelligence and analytics, particularly in relation to artificial intelligence applications.