Nevin Watkins
About Nevin Watkins
Nevin Watkins is a Contact Center Architect currently working at Dialpad since 2023. He has extensive experience in various technical roles, including positions at Smarter Sorting, Five9, and Inference Solutions, and holds a B.S. in Chemical Engineering from Washington University in St. Louis.
Work at Dialpad
Nevin Watkins currently serves as a Contact Center Architect at Dialpad, a position he has held since 2023. His role involves designing and implementing contact center solutions that enhance customer interactions and improve operational efficiency. Based in the Austin, Texas Metropolitan Area, he contributes to the company's mission of providing innovative communication solutions.
Previous Experience in Professional Services
Before joining Dialpad, Nevin Watkins worked as a Professional Services Engineer at Five9 from 2020 to 2023. He also held a similar position at Inference Solutions during the same period. In these roles, he focused on delivering technical solutions and support to clients, ensuring successful implementation and integration of contact center technologies.
Career Background in Data Acquisition and Project Management
Nevin has a diverse background that includes working as a Data Acquisition Manager at Smarter Sorting from 2018 to 2020. He also served as a Technical Project Manager at Erthwrks LLC from 2014 to 2018. His experience spans both technical and non-technical roles, showcasing his ability to manage multiple responsibilities effectively.
Educational Background in Chemical Engineering
Nevin Watkins earned a Bachelor of Science degree in Chemical Engineering, with a Minor in English, from Washington University in St. Louis. He attended the university from 2007 to 2011. His educational background provides him with a strong analytical foundation, which he applies in his professional endeavors.
Early Education
Nevin completed his early education at St. Stephen's Episcopal School, where he achieved his diploma from 2000 to 2007. This foundational education contributed to his development and prepared him for his future academic and professional pursuits.