Olujide Sokoya
About Olujide Sokoya
Olujide Sokoya is a Technical Support Specialist with extensive experience in IT support and network technology. He has worked for various organizations, including the Lagos State Internal Revenue Service and Dialpad, and holds degrees in Computer Science and Mobile Telecommunications.
Current Role at Dialpad
Olujide Sokoya has been serving as a Technical Support Specialist at Dialpad since 2021. In this role, he utilizes his extensive technical knowledge to assist customers with various issues related to Dialpad's services. His responsibilities include troubleshooting, providing solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.
Previous Experience at LIRS
Before joining Dialpad, Olujide worked at the Lagos State Internal Revenue Service (LIRS) as an IT Support/Network Technician from 2013 to 2019. During his six years at LIRS, he developed a reputation for his ability to identify and implement technology solutions that met the needs of the organization and its customers.
Educational Background
Olujide Sokoya has a diverse educational background in technology. He earned a Bachelor's degree in Computer Science from Olabisi Onabanjo University from 2002 to 2007. He furthered his studies at the University of South Wales, where he achieved a Master's degree in Mobile Telecommunication from 2010 to 2011. Additionally, he obtained a Diploma in Network System Engineering from CDI College Mississauga from 2019 to 2020.
Professional Skills and Expertise
Olujide possesses exceptional skills in both Windows and Mac OS platforms, making him versatile in addressing various technical issues. He is also recognized as a subject matter expert in ITIL Helpdesk ticketing systems, which enhances his ability to manage customer inquiries and support requests efficiently.
Experience at Firstsource
Prior to his role at LIRS, Olujide worked at Firstsource from 2011 to 2013 in Cardiff, Wales, United Kingdom. His experience in this position contributed to his technical support skills and customer service capabilities, laying the groundwork for his future roles in the technology sector.