Rafael De Los Santos
About Rafael De Los Santos
Rafael De Los Santos is a professional with nearly 15 years of experience in the corporate sector, specializing in account management and customer success. He has a background in nursing and visual arts, having studied at the University of Saint Louis and the University of the Cordilleras in the Philippines.
Education and Expertise
Rafael De Los Santos studied at the University of Saint Louis, where he earned a Bachelor of Nursing from 2005 to 2007. He furthered his education at the University of the Cordilleras, completing a Bachelor's degree in Registered Nursing from 2007 to 2009. His academic background in nursing complements his extensive experience in the corporate sector, particularly in account management and customer success.
Professional Experience at AT&T
Rafael De Los Santos worked at AT&T as a Technical Support Specialist from 2009 to 2013. During his four years in this role, he developed skills in technical support and customer service, contributing to the overall customer experience in the telecommunications industry while based in the Philippines.
Career at American Express
From 2015 to 2022, Rafael De Los Santos served as an Account Manager at American Express. Over the course of seven years, he focused on managing client relationships and ensuring customer satisfaction, leveraging his expertise in account development and success management.
Customer Success Management at Whispir
In 2022, Rafael De Los Santos briefly worked as a Customer Success Manager at Whispir for three months. This role involved enhancing customer engagement and ensuring clients achieved their desired outcomes with the company's services.
Experience at eBay
Rafael De Los Santos was employed at eBay as a Customer Care Professional II from 2013 to 2015. In this position, he provided customer support and assistance, further honing his skills in relationship management and customer service.