Rebecca Burns
About Rebecca Burns
Rebecca Burns is a Technical Support Specialist with over seven years of experience in customer support, currently working at Dialpad since 2021 and at Randstad since 2019. She holds a Network Administration System Engineer qualification from Conestoga College and excels in delivering customer service in both hardware and software support.
Work at Dialpad
Rebecca Burns has been employed at Dialpad as a Technical Support Specialist since 2021. In this role, she is responsible for delivering customer service to a global customer base. Her responsibilities include addressing customer inquiries and providing solutions related to Dialpad's software offerings. She has contributed to enhancing the customer experience through her technical expertise and support skills.
Current Role at Randstad
In addition to her position at Dialpad, Rebecca Burns has been working as contract helpdesk support at Randstad since 2019. This role is based in Waterloo, Ontario, and involves providing technical assistance and support for various hardware and software issues. Her experience in this position complements her technical support skills and broadens her expertise in customer service.
Education and Expertise
Rebecca Burns studied at Conestoga College from 2012 to 2013, where she focused on Information Technology and achieved a qualification in Network Administration System Engineering. This educational background has provided her with a solid foundation in IT principles, which she applies in her technical support roles.
Background in Customer Support
With over seven years of experience in customer support, Rebecca Burns has developed a strong understanding of both hardware and software offerings. Her experience spans diverse global support environments, allowing her to effectively address various customer needs. She is recognized for her ability to work collaboratively within teams and contribute cross-functionally to organizational goals.
Professional Skills
Rebecca Burns possesses a keen understanding of the intricacies involved in software and hardware support. Her technical skills, combined with her customer service experience, enable her to navigate complex support scenarios effectively. She is known for her team-oriented approach and her ability to contribute positively to the work environment.