Robert Willenborg
About Robert Willenborg
Robert Willenborg is the Network Operations Center Manager at Dialpad, where he has worked since 2015. He has a background in Electrical and Electronics Engineering and Computer Science, along with experience in the United States Marine Corps as a Technical Controller.
Work at Dialpad
Robert Willenborg has served as the Network Operations Center Manager at Dialpad since 2015. In this role, he oversees network operations and ensures the smooth functioning of telecommunication services. He acts as a direct communication link between the Telephony engineering team and the support team, addressing and resolving call quality issues. His responsibilities include configuring and troubleshooting VoIP systems, which are critical for maintaining high-quality communication services.
Education and Expertise
Robert Willenborg studied Electrical and Electronics Engineering at North Carolina State University, completing 90 credit hours from 2002 to 2007. He later pursued a Bachelor of Science in Computer Science at the same institution, achieving his degree from 2017 to 2019. His expertise includes configuring and troubleshooting Polycom IP and Obihai IP phones. He also utilizes Wireshark for diagnosing network-related issues and performs basic troubleshooting of firewall configurations to facilitate VoIP traffic.
Background
Before joining Dialpad, Robert Willenborg worked as a Technical Controller in the United States Marine Corps from 2009 to 2014 at Camp Lejeune, NC. His military experience provided him with a solid foundation in technical operations and network management, which he has applied in his subsequent roles in the telecommunications industry.
Professional Experience
Robert Willenborg has accumulated significant professional experience in network operations and telecommunications. His tenure at Dialpad has lasted for nine years, during which he has developed a deep understanding of VoIP systems and network troubleshooting. His previous role in the Marine Corps further enhanced his technical skills and operational knowledge, contributing to his effectiveness in managing network operations.