Roger Lopez
About Roger Lopez
Roger Lopez is a Senior Partner Implementation Manager at Dialpad, where he has worked since 2022. He has extensive experience in technical support and service delivery, having held various roles in companies such as Lifesize and eLoyalty.
Work at Dialpad
Roger Lopez has been employed at Dialpad as a Senior Partner Implementation Manager since 2022. In this role, he is responsible for managing partner implementations and ensuring that projects are executed efficiently. His position is based in Austin, Texas, where he has contributed to the company's growth and operational success.
Previous Experience at Lifesize
Before joining Dialpad, Roger Lopez worked at Lifesize from 2016 to 2021. He held various positions, including Technical Account Manager and Application Manager. During his tenure, he established an Admin on Demand service that generated over $100,000 annually for Lifesize CCaaS customers. This service focused on minor moves, adds, or changes, demonstrating his capability in enhancing customer service offerings.
Career at eLoyalty, a TeleTech Company
Roger Lopez had a significant career at eLoyalty, a TeleTech Company, where he worked from 2000 to 2015. He held multiple roles, including Cisco ICM/UCCE Support Engineer, Operations Manager, and Senior Lead Account Manager. He developed a forecasting spreadsheet and process that provided executives with a multi-year financial outlook, aiding strategic business decisions. Additionally, he played a key role in migrating a $4 billion provider of scientific products to a Cisco Hosted Collaboration Solution.
Education and Expertise
Roger Lopez studied at Austin Community College, where he earned an Associate's degree in Graphic Design. This educational background has contributed to his expertise in technical account management and implementation processes within the technology sector.
Background
Roger Lopez is based in Austin, Texas, where he has built a career in technology and customer service management. His extensive experience spans over two decades, focusing on implementation management, technical support, and service delivery across various organizations.