Shaina Simmons
About Shaina Simmons
Shaina Simmons is a Senior Implementation Manager at Dialpad, where she coordinates product and site implementation goals for customers. She has a diverse background in customer success and project management, with previous roles at Mood Media, Peace Corps, and VMware.
Work at Dialpad
Shaina Simmons currently serves as a Senior Implementation Manager at Dialpad, a position she has held since 2020. In this role, she coordinates product and site implementation goals with customers, ensuring alignment with their business strategies and technical requirements. She proactively manages customer relationships during the proof of concept phase and into deployment, enhancing customer success. Additionally, she collaborates with sales, product, and technical support teams to provide valuable product feedback and achieve customer goals. Shaina also develops comprehensive training materials to improve customer onboarding and training experiences.
Previous Experience at Mood Media
Prior to her role at Dialpad, Shaina Simmons worked at Mood Media as a Premier Service Manager for Platinum Accounts from 2013 to 2017. During her four years in this position, she was based in Austin, Texas. Her responsibilities included managing high-value accounts and ensuring customer satisfaction through tailored service solutions.
Experience with Peace Corps
Shaina Simmons served as a Community Development Volunteer with the Peace Corps from 2004 to 2005. This one-year commitment involved working on community development initiatives, contributing to local projects, and engaging with diverse communities.
Education and Expertise
Shaina Simmons earned her Bachelor of Arts degree in Communication from Saint Mary's College of California, where she studied from 1999 to 2003. Her educational background provides her with a solid foundation in effective communication, which she applies in her professional roles, particularly in customer success and implementation management.
Career Path and Roles
Before joining Dialpad, Shaina held various positions that contributed to her expertise in customer success and project management. She worked as a Senior Customer Success Manager - Enterprise at Dialpad from 2017 to 2020 and as a Program Coordinator at CLEAResult from 2011 to 2012. Additionally, she was an SMB Account Executive at VMware for nine months in 2012 to 2013. These roles helped her develop skills in customer relationship management and project coordination.