Shane Freeburg
About Shane Freeburg
Shane Freeburg serves as the Senior Vice President of Global Support Services at Dialpad, where he has worked since 2024. He has over a decade of experience in customer support and technical services, having held various leadership roles in the telecommunications industry.
Current Role at Dialpad
Shane Freeburg currently serves as the Senior Vice President of Global Support Services at Dialpad. He has held this position since 2024, following a six-year tenure as Vice President of Customer Support from 2018 to 2024. Based in the Austin, Texas area, he oversees various aspects of global support services, focusing on enhancing customer experience and operational efficiency.
Previous Experience at ShoreTel
Prior to his role at Dialpad, Shane Freeburg worked at ShoreTel in multiple capacities. He served as Sr. Director of Technical Support from 2012 to 2016 and later as Sr. Director of Customer Success from 2016 to 2017. His experience at ShoreTel contributed to his expertise in managing technical support and customer success teams within the telecommunications sector.
Background in Telecommunications
Shane Freeburg has a strong background in the telecommunications industry, with extensive experience in managing global support services. His career includes leadership roles at Mitel and Transcend United Technologies, where he focused on technical support, implementation, and customer success. This background has equipped him with the skills necessary to drive strategic initiatives and enhance operational efficiency.
Education and Expertise
Shane Freeburg studied Business Management at St. Cloud State University, where he earned a Bachelor of Science degree from 1994 to 1997. His educational background complements his professional expertise in enterprise software and professional services, particularly in the telecommunications industry.
Leadership and Team Management
Shane Freeburg has demonstrated a strong ability to lead large teams and manage strategic initiatives in technical support and customer success. His experience includes overseeing data centers and contact centers, which has contributed to improved operational efficiency and customer satisfaction throughout his career.