Shrey Arora
About Shrey Arora
Shrey Arora is a Technical Support Engineer with expertise in automation tools and process improvement. He has a background in technical consulting at Cisco and currently works at Dialpad, specializing in troubleshooting telephony systems and mentoring new team members.
Work at Dialpad
Shrey Arora has been employed at Dialpad as a Technical Support Engineer since 2021. In this role, he focuses on troubleshooting and resolving complex issues related to Dialpad's Telephony Core Cloud Components. His expertise includes working with various protocols such as SIP, HTTP(S), and WebRTC (STUN). Additionally, he has experience with Dialpad Supported Desk Phones, specifically the Polycom VVX x50 series and Obiphones. His contributions to the team include the development of multiple automation tools aimed at improving process efficiency.
Experience at Cisco
Prior to joining Dialpad, Shrey Arora worked at Cisco in various capacities. He served as a Technical Consulting Engineer with Cisco Managed Services from 2017 to 2019, and as a Consulting Engineer II with Professional Services from 2019 to 2021. His responsibilities included integrating Zoom with Cisco Unified Communications Manager (CUCM) and Azure Active Directory Single Sign-On (SSO) with CUCM. He also gained experience as an intern at Cisco for five months in 2017.
Education and Expertise
Shrey Arora earned a Bachelor of Technology (B.Tech.) degree in Electronics and Communication from Vellore Institute of Technology, where he studied from 2013 to 2017. He possesses strong skills in debugging and reading HTTP logs and HTTPS traces on Google Cloud Platform, as well as web-browser logs using Fiddler. Additionally, he is proficient in Python scripting and has automated tasks in JIRA, showcasing his programming and automation capabilities.
Leadership and Mentoring
During his tenure at Cisco, Shrey Arora demonstrated leadership abilities by mentoring new joiners and leading their training program. This experience highlights his skills in training and development, as well as his commitment to fostering a collaborative work environment.