Soumya Kishore
About Soumya Kishore
Soumya Kishore is an AR Associate at Dialpad, where she has worked since 2020. With a background in collections and customer management, she has developed expertise in customer portfolio management and operational efficiency.
Work at Dialpad
Soumya Kishore has been employed at Dialpad as an AR Associate since 2020. In this role, they are responsible for managing accounts receivable processes and ensuring timely collections. Their tenure at Dialpad spans four years, during which they have contributed to the company's financial operations and customer relationship management.
Education and Expertise
Soumya Kishore earned a Bachelor of Science (B.Sc.) in Genetics from Maharanis Science College For Women, studying from 2005 to 2008. This educational background provides a foundation in scientific principles, which complements their analytical skills in the business environment. Additionally, they have received training in Salesforce Admin (201), enhancing their technical capabilities in customer relationship management software.
Background in Collections and Analysis
Prior to joining Dialpad, Soumya Kishore held several positions in collections and analysis. They worked at Oracle as a Senior Collections Analyst from 2010 to 2015 and previously served as a Collections Senior Analyst - B2B. Their experience also includes a role as a Dispute Analyst at Convergys from 2006 to 2009 and as a Senior Collections Specialist at EDS Technologies from 2018 to 2020.
Achievements in Collections Management
Soumya Kishore has demonstrated exceptional skills in collections management, ranking No.1 across Global Collections teams. Their expertise includes customer portfolio management, where they focus on reducing default payments and maintaining customer credit status. They have also developed a performance-driven culture in previous roles, showcasing their leadership capabilities.
Training and Development Initiatives
In their previous role as Assistant Manager Business Operations at Infiniminds India Pvt Ltd, Soumya Kishore conducted process training and knowledge tests to identify and address learning gaps among associates. This initiative aimed to improve operational efficiency and enhance team performance through targeted training programs.