Stephanie Hernandez, Pmp
About Stephanie Hernandez, Pmp
Stephanie Hernandez is a Project Manager with extensive experience in customer success and sales. She has worked at Dialpad since 2016 and previously held various roles at Rackspace and Sprint.
Work at Dialpad
Stephanie Hernandez has served as a Project Manager at Dialpad since 2016. In this role, she acts as the main point of contact for all new customer onboarding. She manages overall new customer success plans through targeted correspondence, webinars, and customized customer calls. Hernandez coordinates product implementation efforts with customers during the onset of the customer life-cycle. Additionally, she partners with Account Executives and Sales Engineers to ensure customers' overall success and satisfaction. Her responsibilities also include sharing and helping integrate customers' product feedback and suggestions to the internal Product team.
Previous Experience at Rackspace
Prior to her role at Dialpad, Stephanie Hernandez worked at Rackspace, the Open Cloud Company, in various positions from 2011 to 2016. She began as a Lead Generator in 2011 and progressed to roles including Transactional Online Sales Consultant II, Relational Online Sales Consultant III, Business Development Associate, and Business Development Consultant II. Her tenure at Rackspace provided her with extensive experience in business development and customer engagement strategies.
Sales Experience at Sprint
Stephanie Hernandez worked as a Sales Consultant at Sprint from 2004 to 2011. During her seven years at Sprint, she developed skills in customer service and sales, which contributed to her later roles in business development and project management. This experience laid the foundation for her ability to manage customer relationships and drive success in her subsequent positions.
Education and Expertise
Stephanie Hernandez holds a Project Management Professional (PMP) certification. This credential demonstrates her expertise in project management principles and practices. Her educational background, combined with her extensive professional experience, equips her with the skills necessary to manage complex projects and ensure customer satisfaction.