Valerie Kinyon
About Valerie Kinyon
Valerie Kinyon is a Customer Success Manager with extensive experience in fostering customer relationships and enhancing operational efficiency. She has worked with several organizations, including Dialpad, PandaDoc, and TOPS Software, and holds a Bachelor of Arts in Liberal Arts and Sciences, Business Administration from Colorado State University.
Work at Dialpad
Valerie Kinyon currently holds the position of Customer Success Manager at Dialpad. She has been with the company since 2023, contributing to the customer success team for 11 months. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction.
Previous Experience in Customer Success
Valerie Kinyon has extensive experience in customer success management. She worked at PandaDoc as a Customer Success Manager from 2021 to 2023 and briefly served as a Senior Customer Success Manager in 2023. Prior to that, she was at TOPS Software, where she held the roles of Customer Success Manager and Onboarding Project Manager from 2020 to 2021, and Customer Success Manager from 2019 to 2020.
Background in Administrative Roles
Valerie Kinyon has a background in administrative roles, having worked as an Administrative Specialist at the North Front Range Metropolitan Planning Organization (NFRMPO) from 2016 to 2017. Additionally, she served as a Transaction Coordinator at CENTURY 21® from 2017 to 2018, both positions located in Fort Collins, Colorado.
Education and Expertise
Valerie Kinyon earned a Bachelor of Arts in Liberal Arts and Sciences, Business Administration from Colorado State University, studying from 2007 to 2013. She possesses skills in identifying opportunities for process improvement and has expertise in managing mid-market premier accounts with significant annual recurring revenue.
Achievements in Customer Retention
Valerie Kinyon has a track record of increasing customer retention rates and improving customer satisfaction scores throughout her career. She is passionate about creating a customer-centric culture that fosters growth and success, and she has experience in developing and maintaining strong relationships with clients and stakeholders.