Vivian Chan
About Vivian Chan
Vivian Chan is a Customer Success Manager at Dialpad, recognized for her expertise in enhancing customer communication strategies using VoiceAI technology. She has a diverse background in customer service and project administration, with previous roles at the Bank of Canada and the University of Waterloo.
Current Role at Dialpad
Vivian Chan serves as a Customer Success Manager at Dialpad, a position she has held since 2022. In this role, she focuses on enhancing customer communication strategies through the use of Dialpad's VoiceAI technology. Her responsibilities include ensuring customer satisfaction and facilitating the successful adoption of Dialpad's solutions.
Previous Experience at University of Waterloo
Vivian Chan has extensive experience at the University of Waterloo, where she held multiple roles. She worked as an Assistant Service Manager for Interview Day Services from 2018 to 2022. Prior to that, she served as an Employer Services Representative in 2013 and again in 2014, and as an Account Coordinator from 2016 to 2017. Additionally, she was a Community Relations & Events Coordinator from 2020 to 2021 and a Room Booking Coordinator from 2017 to 2018.
Background in Project Administration
Vivian Chan briefly worked as a Project Administrator at the Bank of Canada in 2013 for a duration of three months. This role was based in the Ottawa, Canada Area and provided her with foundational experience in project management within a governmental context.
Education and Expertise
Vivian Chan studied at the University of Waterloo, where she earned a Bachelor of Arts in Speech Communication and Business from 2011 to 2016. She later pursued a Master of Arts in Rhetoric and Communication Design as a part-time candidate from 2020 to 2023. Her academic background supports her expertise in customer communication strategies, particularly in leveraging technology.
Achievements and Contributions
Vivian Chan received the 2022 President's Club award at Dialpad, which recognizes outstanding performance in customer success. She has also contributed to the integration of Dialpad's solutions with Google Workspace and Microsoft Office 365, benefiting over 55,000 businesses by enhancing their productivity.