Yachendra Prasad
About Yachendra Prasad
Yachendra Prasad is a Technical Support Engineer - Tier 2 at Dialpad, where he specializes in troubleshooting telephony systems and supports various Dialpad products. He has a background in Electrical, Electronics and Communications Engineering and has previously worked at CSS Corp in technical support roles.
Work at Dialpad
Yachendra Prasad currently serves as a Technical Support Engineer - Tier 2 at Dialpad, a position he has held since 2022. In this role, he manages telephony escalations for various Dialpad products, including Dialpad Talk, Sell, Contact Centre, and UberConference. He specializes in troubleshooting Dialpad's Telephony Core Cloud Components, utilizing protocols such as SIP, HTTP(S), and WebRTC (STUN). His experience includes working with Dialpad Supported Desk Phones, particularly the Polycom VVX x50 series and Obiphones. Prasad's role involves addressing complex technical issues related to calling, messaging (SMS), and meeting functionalities.
Previous Experience at CSS Corp
Before joining Dialpad, Yachendra Prasad worked at CSS Corp as a Specialist in Enterprise Technical Support for five months in 2022. Prior to that, he held the position of Senior Telecom Engineer at CSS Corp from 2018 to 2022, where he accumulated four years of experience. His responsibilities included providing technical support and troubleshooting for telecom-related issues, enhancing his expertise in the field.
Education and Expertise
Yachendra Prasad earned his Bachelor's degree in Electrical, Electronics, and Communications Engineering from JNTU Anantapur, where he studied from 2010 to 2014. His educational background provides a strong foundation for his technical skills, particularly in telecommunications and support engineering. He is proficient in debugging and reading HTTP logs and HTTPS traces on Google Cloud Platform, which enhances his ability to resolve technical issues effectively.
Technical Skills and Specializations
Yachendra Prasad possesses a range of technical skills relevant to his role as a Technical Support Engineer. He specializes in troubleshooting Dialpad's Telephony Core Cloud Components and is skilled in log reading and trace reading for SIP protocol, application logs, and Linux logs. His expertise extends to all three VOIP components: calling, messaging (SMS), and meeting, allowing him to address a variety of technical challenges within Dialpad's product offerings.